USING OUR SITE

• Accepting Cookies
• Printing
• How to use your browser's back-in-frame function
• Optimal Viewing
• Obscured Page Items
• Type is Too Large or Too Small
• Browsers and Internet Security
• Cookies, GIFs and Other web Tools
• Cookies and Personal Identification
• "Persistent Cookies"
• "Session Cookies"
• Graphic Interchange Format
• Other web Tools
• Other Ways ERRII Uses Information Obtained From Cookies and GIFs
• Email Communications and Opting Out
• ERRII Alliances and Promotions
• Account Registration Data
• Correcting and Updating Your Information

Accepting Cookies

If you receive a pop-up box asking if you would like to "accept the cookie," you must answer "yes" in order to advance beyond the area that prompted the message. Otherwise, you will receive the same question again and not be able to go any further into the site.

If you prefer not to see the cookie alerts, most browsers allow you to turn them off. In Netscape 3.0 or higher, cookie alerts can be changed from the Network Preferences/Protocols screen under the Options menu. In Microsoft Internet Explorer 3.02 or higher, cookie alerts can be changed from the Options/Advanced screen under the View menu.

Cookies enhance ERRII's web site performance in two important ways: by providing a secure way for us to verify your identity during your web trading session and improving site navigation. Your privacy and security are not compromised when you accept a cookie from our web site -- no other company can access ERRII cookie information except ERRII.

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Printing

There are two options for printing ERRII's web site pages:

For best results, click inside a frame to activate it, then choose "Print Frame" (for Netscape Navigator) or "Print" (for Microsoft Explorer) from the File menu.

You can also click the Print button on your browser's toolbar, although this can produce unexpected results.

Please note that the graphic images used in ERRII's web site are optimized for on-screen display, and may not appear as clear when printed.

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For Netscape Navigator Click the RIGHT mouse button (Windows) or the mouse button (Mac) and select "Back" in the pop-up menu. You can also select the "Back" button on the tool bar or "Go" and "Back" from the menu.

For Internet Explorer Select the "Back" button on the tool bar or "Go" and "Back" from the menu.

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Optimal Viewing

Here's what to do if you experience any of the following problems: Crowded Screen

For Netscape Navigator Reduce the font size by selecting General Preferences from the Options menu. On the Preferences page, click the Fonts tab, then click on "Change Font." Select a smaller font size then click OK.

For Internet Explorer To reduce the font size, select Fonts from the View menu, then select a smaller size font.

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Obscured Page Items

Occasionally, you may find that items on a page are obscured. For example, an icon menu may be partially covered, or part of the page may be blank. This will occur more or less frequently depending on the type of web browser you are using. In most cases, the page can be viewed normally by clicking the "Reload" or "Refresh" button in your browser.

Type is Too Large or Too Small

For the best view of this site, we recommend using the following font settings:

For Netscape Navigator - Set your default proportional font to Arial (Helvetica on the Macintosh) and font size to 12.

For Internet Explorer - From the View menu, select Fonts then choose Medium.

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Browsers and Internet Security

Any time you enter an order or provide personal information in our Customer Center (such as an account number or password), we encrypt it using Secure Socket Layer (SSL) technology. SSL protects information as it crosses the Internet. To support this technology, you need an SSL-capable browser. ERRII recommends using a strong encryption, 128-bit browser like Netscape Navigator 4.06 or higher or Microsoft's Internet Explorer 4.01 or higher. These browsers will activate SSL automatically whenever you sign on to your ERRII account.

You can tell if you are visiting a secure area within a web site by looking at the symbol on the bottom of your browser screen. If you are using Netscape Navigator or Internet Explorer, you will see either a lock or a key. When the symbol appears unbroken or the padlock is in the locked position, your session connection is taking place via a secure server.

If you need a strong encryption browser, you can go to the Netscape web site or the Microsoft web site to download the latest Navigator or Internet Explorer browser. We do not recommend the use of beta browser versions.

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Cookies, GIFs and Other web Tools

When you interact with a ERRII online channel, such as one of our web sites or through email or a wireless device, we strive to make that experience easy and meaningful. To do so, we use several tools. When you come to our web site, our web server sends a cookie to your computer. A cookie is simply an electronically transmitted file that holds small pieces of information. When you navigate through our web site, your browser "requests" pages for you to view, and that request will include the information stored in the cookie we previously sent to your computer. This process is like an electronic "handshake" between ERRII's system and your computer; the information exchanged allows us to recognize your browser. ERRII also uses other technology, such as "Graphics Interchange Format" files (GIFs) to recognize users and collect and transmit information online, as described below.

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"Cookies and Personal Identification." Standing alone, cookies, GIFs and other web tools, as well as data derived from them, do not identify you personally. They merely recognize your browser. Unless you choose to identify yourself to ERRII, by responding to a promotional offer, you remain anonymous to ERRII.

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"Persistent Cookies." Cookies come in two flavors: persistent and session-based. Only persistent cookies remain on your computer after you've closed your browser or turned off your computer. They include such information as a unique identifier for your browser that only ERRII can read and use, and the fact that you are a ERRII customer or prior ERRII web site visitor (whatever the case may be). We are especially careful about the security and confidentiality of the information we send through persistent cookies. For example, we do not store account numbers or passwords in persistent cookies.

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"Session Cookies." Session cookies exist only during an online session with ERRII. They disappear from your computer when you close your browser software or turn off your computer. Session cookies allow you to conduct transactions or request your own personal or account information on our web site. They contain encrypted or encoded information about your account(s), and/or identifying information that you have previously provided to us. This information allows ERRII to process your online transactions and requests. Examples include a request to see your account. Without the session cookie information, we would not be able to complete your web transactions securely. Session cookies help us make sure you are who you say you are after you've logged in.

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"Graphic Interchange Format." On our web sites, and in emails we sometimes include a GIF. In an email message, we may embed a GIF in the message that allows us, for example, to determine if your email reader is HTML capable or how fast your connection to the Internet is. This allows us to deliver content in a format most appropriate to your computer's capabilities.

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"Other web Tools." Sometimes we include links to web pages in an email or in banner advertisements which include a code that allows us to know if you clicked on that link. We do this so that we can personalize your experience, such as recognizing you when you reach the web page you clicked to, or by displaying information and content we believe will be relevant to you. We also do this to measure the effectiveness and usefulness of our advertisements and the messages we send, and we use this information to continually improve the way we communicate.

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Cookies enable us to understand better how you and others use ERRII's online channels. They allow us to collect information about where your browser goes on our web sites. This assists us in understanding your preferences and improving our web site. For example, the information we obtain from cookies or GIFs helps us understand whether our customers use certain web features and how to improve navigation.

We also may use information gathered as the result of GIFs or cookies to target emails or web messages to groups of customers based on the parts of our web site they visit the most. Knowing where your browser has been on our web site helps us present useful information and offers to you. We do not sell this or any other information about you to other web sites, merchants or financial institutions. Unless you have affirmatively consented, we do not provide any personally identifiable information about you to anyone else for their marketing purposes.

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E-mail is an important communication channel between ERRII and its customers. ERRII also uses e-mail to communicate with prospective customers.

E-mail sent to ERRII from within our Customer Center (after you have logged on with your account number and password) is secured with the same Secure Socket Layer (SSL) technology we use to transmit private account information. So please remember that any e-mail you send to ERRII identifying your account should originate in the secure ERRII Customer Center.

Our news and information services are delivered to our customers via e-mail from outside our Customer Center. You will receive your subscription via unencrypted e-mail. As stated in your account agreement, we reserve the right to use your e-mail address to send you important information relating to your account, including regulatory communications. For example, such communications relate to margin or trading requirements. At times we may ask for your informed consent to send important information to you by e-mail.

We may also use your e-mail address to send you information about services and products we believe may be of interest to you. If you are a customer and do not want to receive e-mail related to services and products, simply log into the Customer Center and send us an e-mail from the Contact Us section or call us at 888-351-9051.

If you are a customer or a prospective customer and receive an e-mail from ERRII about a product or service, you may unsubscribe to future emails about that product or service by following the instructions in the e-mail message.

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When ERRII joins with another company to offer or provide products and services, both parties may cross-reference their databases to search for customers in common. This existing information may be used to help identify business alliance opportunities and to enhance the information already contained in the existing databases.

ERRII on its own, or jointly with other organizations and web sites, may offer contests, sweepstakes, and promotions. You may be asked to supply certain personal information to participate in these promotional events, which may then be used by the sponsoring parties for marketing purposes. Even if you have previously opted not to receive information or mailings about ERRII, you may still receive information about ERRII via these promotions if you choose to register for them. Rules and guidelines for each promotion will be clearly posted, as will notification about how the information gathered may be used. You may opt not to participate in these special promotions if you do not want to receive information about ERRII or share your information with all sponsoring parties.

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Account Registration Data

Potential customers requesting information online at eagle-resolutions.com have the ability to opt out of the application process before completing it. However, we may use the information gathered on the application form during this process to send you further information about ERRII services and products we believe may be of interest to you. You will be notified of this during the application process.

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The accuracy of your personal information is important to us. If you are a customer and have a concern about your personal or account information maintained at ERRII, or want to correct, update, or confirm your information, please login to the Customer Center and send us an e-mail from the Services/Contact Us section. Customers and others may also send an e-mail to support@errii.com or call us at 888-351-9051. We will be happy to review and update our records.

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